Delivery & Returns

Services we offer

• Nationwide next day courier for small to medium size items
• Nationwide Specialist Antiques Courier 1- 14 days (transit size van)
• Nationwide palletised delivery 1-14 days (7.5 ton lorry)
• International freight forwarding service (including custom crating if required)

Please note:

European delivery timescale is between 7-14 days. International air freight time scale is between 14-30 days.

The delivery method for your purchase will be specified by our system during the checkout process. If you have specific requirements please call us to discuss.

Important notes

All items will be delivered kerbside unless prior arrangements have been made.

Shipping costs are not refundable once the shipment has been dispatched.

It is your responsibility to inform us if you have restricted access, which can include;

• Vehicle height, width and weight restrictions to your property.
• Steps, stairs or access via a lift.
• Delivery to a flat, apartment or not on the ground floor.

Prices are valid for one month from the date of quotation.

Re-delivery charges will apply if there is no one to accept goods on your specified delivery date.

All deliveries made by ourselves or a courier that we have organised will be carried out only on working days between working hours.

Our pallet courier will specify a date with you prior to delivery, however they will not give you a specific time on that date.

If you are making multiple purchases, please contact us first for an individual quotation, we could save you money!

If you wish to collect in person or you arrange your own courier you are most welcome, however please note that we do not pack or supply packaging materials.

Questions answered…

What does Kerbside Delivery mean?

This means that the vehicle will arrive and park as close to your property as possible. All of our lorries are fitted with tail-lifts. The pallet (a wooden frame or crate containing your purchase) will be lowered to the ground and moved a short distance to a convenient location where practical. Pallets cannot be moved on unlevel or uneven ground, they cannot be moved over gravel or soil.

Where delivery has to be on a street, the pallet will be left for you to unload by hand.

The customer will be left to dispose of any packaging materials and pallets used in making the delivery unless specific arrangements have been made prior.

Where delivery is with a van courier, our driver will usually endeavor to leave your purchase in a safe and convenient location.

International Deliveries

We export our items all over the world, we generally use https://www.transglobalexpress.co.uk who deliver via UPS, DHL, Fedex and TNT networks.

We generate a personalised quotation, reflecting Transglobal’s online quote. We then take into consideration labour and materials required for packing. We make custom timber crates on site.

Delivery can be anything between 7- and 30 working days. We supply you with a tracking number once it has been booked and taken from our yard, so that you can follow the delivery online.

Prices include all costs associated with getting your purchase outside of the UK, they do not include customs fees or other duties and taxes which may be due in the destination country.

Returns

No goods will be accepted for credit, replacement or repair unless previously agreed in writing. At our discretion a handling charge in respect of returned goods shall be levied at 20% of the invoice value. Return transport costs shall be borne by the customer who must ensure goods are packaged in a suitable manor. No goods shall be accepted for return after a period of seven working days after delivery.

The vast majority of the goods we sell are reclaimed, salvaged or antique. It is the customers sole responsibility to satisfy themselves that the condition, quality, and function of any goods are suitable for the purpose intended at the time of purchase.